We're using Openfire 3.4.5 and have configured it to link to our Active Directory (Windows Server 2003). This works well and was really easy to set up but I'm having difficulty configuring Openfire to show the users' displayName in their roster rather than their account name. For historical reasons our account names are 8 characters and generated by an algorithm. If you don't know the algorithm it's difficult to tell who someone is from their account name alone. Users are finding this quite frustrating and it's hindering take-up of the service. I've seen a number of other posts relating to this but have not seen a definitive answer - how can I get Spark to show the displayName in the users' rosters?
I have attached our openfire.xml but with security settings removed. We have also tried a number of other clients, Pandion, Pidgin etc. and all behave in the same way as Spark. I have also noticed that where we 'share' a domain Group the user's displayName IS shown in the roster, so we're only having the display name issue where individual users have searched AD and added contacts themselves. However, we don't want to have to administer Openfire any more than is necessary so sharing all or some of our groups would not be a preferred solution.
Thanks in advance!