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Openfire 3.6.4 Agent never joined

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Hello,

 

We are having issues with connecting our web chat and agents and this started happening a couple of days back. Looks like a room is created however the agent is unable to join the room and all we see is "Agent never joined"

 

The front end web app chat gets a pop up message "We are unable to connect you to an agent"

 

Any pointers will be helpful to have this issue resolved.


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